Shipping policy

Shipping Policy

Thank you for shopping at Sassy Novelties LLC! Here is everything you need to know about our shipping and production processes.

1. Made-to-Order & Processing Times

All of our products are custom-made and printed specifically for you upon order placement.

  • Production/Fulfillment Time: Standard order processing and production take 2 to 5 business days before your item is ready to ship.

  • Note: During peak holiday seasons, production times may vary slightly due to high volume.

2. Estimated Shipping Times

Once production is complete, your package is handed over to our standard shipping carriers (USPS, UPS, or FedEx).

  • Standard US Shipping: 3 to 7 business days after fulfillment.

  • Total Estimated Delivery: 5 to 12 business days from the time your order is placed.

3. Split / Separate Shipments

Because we feature a variety of specialty items (such as glassware, cutting boards, blankets, and apparel), different items in a single order may be produced and packaged at separate facilities.

  • If you ordered multiple items, they may arrive in separate packages with unique tracking numbers. You will not be charged extra for split shipments.

4. Order Tracking

As soon as your order ships, you will receive an automated shipping notification via email (or SMS, if opted-in) containing your carrier tracking number. Please allow 24 to 48 hours for tracking links to update after creation.

5. Address Changes & Accuracy

Please double-check your shipping address during checkout! We process orders quickly with our fulfillment partners. If you need to request an address update, please contact us immediately at sassynotitionsinc@gmail.com. Once an order enters production, address changes cannot be guaranteed.

6. Lost, Stolen, or Damaged Packages

  • Damaged or Incorrect Items: If your item arrives damaged or incorrect, please reach out to us within 7 days of delivery with photos of the item and shipping box, and we will gladly arrange a replacement!

  • Tracking Issues: If your tracking indicates "Delivered" but you haven't received your package, please check with household members, neighbors, or your local post office first before reaching out to customer support.

Contact Us

If you have any questions regarding your shipment, feel free to reach out to us at Info@sassynoveltiesllc.com. We're happy to help!